Medallia serves as an excellent software solution catering to survey creation and measurement of customer experience, employee engagement, and various organizational key performance indicators. Its versatility allows organizations to incorporate diverse question types like rating scale, multiple choice, and open-ended questions, while also implementing branching logic for a more personalized user experience. However, despite the many merits of Medallia, it may not be the ideal surveying tool for every organization due to factors like cost, features, or usability. If you seek alternatives to Medallia, you have arrived at the right destination. In this blog, we’ve compiled a list of the top 10 alternatives to Medallia in 2023.
Survey2Connect stands out as an all-inclusive cloud-based CX platform, providing a comprehensive array of features for data collection, benchmarking, customer recovery, and data integration. Its intuitive and user-friendly interface has positioned it as the top-notch substitute for Medallia. Renowned for its customer-centric approach, Survey2Connect has firmly established itself as a leading experience management platform. With its AI powered CX assistant XEBO, it helps brands capture and analyse feedback efficiently and with accurate precision. With Survey2Connect, brands can capture feedback at multiple touchpoints and leverage AI-Powered actionable insights to bring meaningful change to their customer experiences. Furthermore, Survey2Connect offers competitive and flexible pricing options tailored to meet the unique needs of its users.
Pricing- Competitive and flexible pricing model
Qualtrics stands out as a prominent global experience management platform renowned for its impressive features and user-friendly adaptability. The platform empowers its users to craft intricate and visually appealing surveys, incorporating a variety of features and logic.
Pricing- Contact Qualtrics
QuestionPro is a SaaS company offering survey solutions for measuring and managing customer experience, employee engagement, and audience feedback. It serves as a compelling alternative to Medallia and offers a diverse range of question types.
Pricing- Contact QuestionPro
SurveyMonkey presents itself as a viable alternative to Medallia, serving as a reliable feedback management platform. It offers a range of expertly crafted survey templates designed to engage customers, employees, or your specific target audience.
Pricing- Available on Request
SurveySparrow is a recently established tool for managing customer and employee experiences, designed to deliver engaging and mobile-responsive surveys. This platform provides a range of survey types, including NPS surveys, offline and chat surveys, along with traditional online forms.
Pricing- Available on request
GetFeedback offers a feedback management solution, enabling customers to consolidate all their CX surveys to gain valuable and actionable insights. The platform continuously evolves according to its product roadmap and remains receptive to input and feedback from its clients.
Pricing- Available on request
Alchemer is a customer feedback management solution that enables companies to perform comprehensive evaluations and uphold stringent data security measures. By utilizing Alchemer, organizations can gain valuable insights and enhance their interactions with markets, customers, and employees.
Pricing- Available on request
InMoment serves as an alternative to Medallia, operating as an experience management platform. It positions itself as a leader in experience intelligence by offering customer experience, employee experience, and market research tools.
Pricing- Available on request
Typeform focuses on conversational surveys with one question at a time. It offers customizable template-based surveys with a plethora of features, making it a great alternative to Medallia.
Pricing- Available on request
Jotform offers a wide array of customizable templates to facilitate feedback collection, assessments creation, reservation acceptance, and market research. It removes coding from survey creation and offers a wide range of integrations.
Pricing- Available on request
On one hand, Medallia stands as a remarkable tool for managing customer and employee experiences, boasting an array of fantastic features. Users admire the diverse range of solutions offered by Medallia and the impressive manner in which it delivers them. However, on the other hand, there is an alternate perspective to consider as well.Here are the primary drawbacks of Medallia which compel people to consider Medallia alternatives.
The details furnished here should provide all the necessary information for those considering an alternative to Medallia. By now, you should have a clear notion of whether you intend to make the transition from Medallia or not. Stay in touch with Survey2Connect for more insightful blogs
