Welcome to another episode of Experience Beyond!
In today’s episode, we explore a game-changing topic: Turning Customer Insights into Actionable Impact. Joining us is Chris Carter, a leader in Voice of Customer (VoC) and Digital Experience Transformation, who shares his expertise on moving beyond collecting feedback to actually driving business success with it.
💡 What You’ll Learn:
✅ How to modernize feedback systems for real-time insights
✅ Leveraging AI-driven analytics for smarter customer experience decisions
✅ Aligning cross-functional teams to create customer-centric strategies
✅ Practical steps to turn customer data into measurable impact
Chris brings over 15 years of experience in customer experience transformation, helping brands redefine success through innovative strategies. If you’re looking to elevate your CX game and make data work for you—this episode is a must-watch!
