In this episode, we’re joined by Lauren Wood, an accomplished Customer Experience Consultant, Leadership Coach, and the host of Mission. org’s Experts of Experience podcast. As the founder of Lauren Wood Company, Lauren has led transformative CX strategies and built strong, impactful partnerships across various industries, from her time as the U.S. Head of Customer Success at Good2Go to her leadership role in Agent Marketing and Success at Compass. Join us as Lauren dives deep into the power of partnerships in scaling customer experience. Discover how strategic alliances and collaborative approaches can transform CX, drive retention, and create meaningful customer relationships. Whether you're a CX leader or just starting out in the field, this conversation will provide invaluable insights on building successful customer strategies that stand the test of time. Tune in, get inspired, and learn how to elevate your CX game through the power of partnerships!
