The Intelligent Customer Experience: AI Strategies for Success

Join us at the 2nd edition of XE-live, Riyadh, one of KSA’s most beautiful settings to learn how AI can help you create personalized, intelligent interactions that delight your customers. Learn from industry experts, network with like-minded professionals, and gain actionable insights to drive your business forward. Don't miss this opportunity to stay ahead of the curve.

November 6th, 2024
9:30 AM - 3 PM (Arabian Standard Time)
Crowne Plaza, RDC, Riyadh, KSA

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Building the next era of CX in Saudi Arabia

XE-Live Riyadh offers a unique opportunity to explore the intersection of AI and Customer Experience in the dynamic Saudi Arabian market. As a key player in the region's digital transformation, this gathering will showcase innovative solutions and strategies for driving customer satisfaction. The event will provide invaluable insights and networking opportunities with industry leaders, contributing to shaping the future of CX in the Middle East.

Connect the dots of fragmented Customer Journeys

Explore how our AI-driven platform can revolutionize your Customer Experience. Break down silos and deliver seamless interactions across all channels. Learn from CX experts as they showcase how to create unified customer journeys that drive engagement and loyalty.

Create delightful Experiences with the AI advantage

Discover how our AI-powered platform revolutionizes Customer Experiences by turning raw customer data into actionable insights. Our platform is equipped with generative AI to provide personalized recommendations, empowering businesses to deliver exceptional support and exceed customer expectations.

Event Schedule
The Intelligent Customer Experience: AI Strategies for Success


9:30AM
Registration and Morning Meet-Up with Coffee

Fuel up and network with fellow attendees

10:00 AM
Welcome Address by Yash Sultania
Co-Founder & CEO at XEBO.ai
Welcome Address and Keynote: A New Era of CX by Yash Sultania

Join our CEO, Yash Sultania as he welcomes the audience to the 2nd Edition of XE-Live Riyadh and sets the tone and agenda for the da and deep dives into the new era and evolution of Customer Experience.

Yash Sultania
Co-Founder & CEO
XEBO.ai
10:25 AM
Keynote Presentation by Anand Nigam Co-Founder & Promoter, XEBO.ai & Mansour Al Ajmi, Founder & CEO at X-Shift
Keynote: Future Trends in CX by Anand Nigam & Mansour Al Ajmi

Catch the glimpse into the future of Customer Experience by Anand Nigam, Co-Founder & Promoter at XEBO.ai & Mansour Al Ajmi, Founder & CEO at X-Shift

Anand Nigam
Co-Founder & Promoter
XEBO.ai
Mansour Al - Ajmi
Founder & CEO
X-Shift
10:50 AM
Keynote Presentation by Abdulaziz Alshamsan
Founder, at CXKSA
Keynote: MIG Methodology for CX Enhancement by CXKSA by Abdulaziz Alshamsan

Deep dive with Abdulaziz Alshamsan as he talks about MIG Methodology for CX Enhancement by CXKSA

Abdulaziz Alshamsan
Founder,
CXKSA
11:15 AM
PANEL DISCUSSION

Liz berks
(Moderator)
Co-Founder & CEO
4Sight CX
Panel Discussion: The Future of AI in CX: Trends and Innovations Shaping Tomorrow's Experiences

Deep dive with the industry expert as they discuss the new trends shaping the future of Customer Experience.

Fahdah A.Alarifi
Lead CX & Market Insights Specialist,
iot squared
Codin Caragea
Head of CX,
Alinma Bank
Faran Niaz
Director Customer Experience,
Hala
12:00 PM
Keynote Presentation by Abdullah Al Sofyani Customer Experience and Insights Director, at Thiqah Business Services
Keynote: Deep dive with Abdullah Al Sofyani about how brands play a role in CX

Deep dive with Abdullah Al Sofyani about how brands play a role in CX

Abdullah Al sofyani
Customer Experience and Insights Director,
Thiqah Business Services,
12:25 PM
XEBO.ai in Action: Live Demo
XEBO.ai in Action: Live Demo

Witness the advanced capabilities of XEBO.ai’s CX solution and understand how your brand can benefit from it

12:45 PM
Networking and Coffee Break

Mingle with like-minded CX individuals.

01:05 PM
Melodies & Moments: Live session of joy and music

Enjoy a lighthearted break with some laughs

01:25 PM
Panel Discussion

Charles Bennett
(Moderator)
President, Co-Founder
CXSA
Panel Discussion: Driving Seamless Customer Journeys Across Industries

Join our speakers as they talk about tricks and tips for shaping a customer journey that accommodates the diverse need of your customers.

Norah AlOraini
CX Officer,
Capital Market Authority
Mohamad El-Hinnawi
Digital & Experience Consulting partner,
PwC Middle East
02:05 PM
Closing Remarks & Thank You Address by Anand Nigam Co-Founder & Promoter at XEBO.ai
Closing Remarks & Thank You Address by Anand Nigam

A final word of gratitude and vision for the future

Anand Nigam
Co-Founder & Promoter
XEBO.ai
02:15 PM
AWARDS

Celebrate CX achievements and accomplishments by companies in KSA

02:30 PM
Lunch & Networking

Enjoy lunch while forging new connections and sharing insights

Industry Pioneers joining us

Abdulaziz Alshamsan
Founder,
CXKSA
Abdullah Al sofyani
Customer Experience and Insights Director,
Thiqah Business Services
Anand Nigam
Co-Founder & Promoter,
XEBO.ai
Charles Bennett
President, Co-Founder,
CXSA
Codin Caragea
Head of CX,
Alinma Bank
Fahdah A.Alarifi
Lead CX & Market Insights Specialist,
iot squared
Faran Niaz
Director Customer Experience,
Hala
Liz berks
Co-Founder & CEO,
4Sight CX
Mansour Al - Ajmi
Founder & CEO,
X-Shift
Mohamad El-Hinnawi
Digital & Experience Consulting partner,
PwC Middle East
Norah AlOraini
CX Officer,
Capital Market Authority
Omar Abdulmuttalib
CX Manager,
Almajdouie motors
Yash Sultania
Co-Founder & CEO,
XEBO.ai

Relive the magic of XE-Live

XE-Live, Riyadh 2023 was a grand celebration of outstanding Experience Management achievements in KSA. Over 150+ experienced leaders participated in motivating sessions that sparked creativity in their Customer and Employee Experience initiatives, providing actionable insights for successful implementation.
Document

Speakers from XE-Live Riyadh 2023

Yash Sultania
Co-Founder & CEO,
XEBO.ai
Shobhit Mathur
Chief Operating Officer,
Fursan Travels
Abdullah Al sofyani
Marketing Research Director,
THIQAH
Abdulaziz Alshamsan
Founder,
CXKSA
Omar Abdulmuttalib
CX Manager,
Almajdouie motors
Salvatore Traina
Group CTO,
Virgin Mobile
Charles Bennett
President, Co-Founder,
CXSA
Mansour Al-Ajmi
Founder & CEO,
X-Shift
Liz berks
Co-Founder & CEO,
4Sight CX
Tariq Alhindi
Chief Digital Officer,
Saudi Electricity Company
Faran Niaz
Director Customer Experience,
Hala
Abdullah AlGhamedi
Chairman,
Saudi CX Association
Razan M. AlMazroo
Beneficiary Experience Director,
DGA
Hatim Bawazir
Head of visitor experience,
Ministry of Culture