The Evolution of Customer Experience: AI Innovations Shaping Tomorrow’s CX
Join us to witness the future of CX unfold at XE-Live in Nairobi! Celebrate Kenyan CX excellence, network with leaders, and unlock the power of AI for transformative Customer Experiences. Dominate the future with AI-powered strategies and become a CX game-changer.
August 21, 2024 9am-3pm East Africa Time
Hyatt Regency, Nairobi Westlands, Kenya
Network with fellow attendees and enjoy coffee while preparing for an insightful day.
Join us at the welcome address delivered by Peter Koinange, as he sets the tone for an exciting day of insightful discussion.
Witness the keynote address from Wavi Mungala on The Evolution of CX and the Impact of AI innovations in shaping tomorrow's CX, Board Director ICX Kenya.
Witness the keynote address from Caroline Kina on Beyond Bits and Bytes, Fostering a Heartfelt CX Culture, CEO & Founder Kinfinity CXellence.
Witness the keynote address from James Muiruri on AI for Gathering and Analyzing Patient Feedback, Assistant Vice President Patient Experience Lifecare Hospital.
Connect with industry peers, share insights, and build valuable relationships.
Witness the keynote address from Sheila Bundi on Human Centric CX in the age of AI, Group CX Head Apollo Group
Join our moderator as we open the floor to discussion with audience. Share your opinion about Customer Experience and how we can reshape it together.
Witness the keynote address from Anne Nyachomba on Ethical Implications of AI in Customer Experience, Director of Customer Nexleaf Analytics.
Witness the keynote address from Charles Bennett on How can Customer Centric Innovation solve business problems that traditional thinking cannot?, President & co-founder of CXSA
Celebrate excellence and acknowledge outstanding achievements in our community, as we recognize the best and brightest among us.
A moment of reflection and inspiration to conclude our event, leaving you with lasting insights and motivation.A moment of reflection and inspiration to conclude our event, leaving you with lasting insights and motivation.
Wrap up your day with a delicious meal with your event peers, giving you one more opportunity to connect with others in the event.
