Picture a vibrant marketplace, where entrepreneurs find themselves juggling customer inquiries on various social media platforms, addressing concerns via emails, and managing live chats simultaneously. It's within this dynamic and somewhat chaotic environment that game-changing customer experience management software takes center stage. It transforms the way businesses engage with their customers and serve them. The advantages of customer experience software are countless. This tool empowers businesses to elevate customer satisfaction, gather invaluable feedback, and deliver a consistently personalized experience. However, the market is saturated with various customer experience software. Choosing the right customer experience management could be worrisome. Thus, we have compiled a list of the top 15 customer experience management software to help you make the right choice.
Survey2Connect stands out as a leading cloud-based Customer Experience (CX) management platform. It offers a comprehensive suite of features such as data collection, benchmarking, customer recovery, and seamless data integration. What truly sets it apart is its user-friendly and intuitive interface, positioning it to the top of the list. Survey2Connect has emerged as a leading player in the realm of customer experience because of its commitment to customer-centricity. Survey2Connect utilizes its cutting-edge AI-powered CX assistant, XEBO to its empower brands to capture and scrutinize feedback with precision and efficiency. This platform enables brands to gather feedback across diverse touchpoints and harness the power of AI-driven actionable insights, driving enhancements in their overall customer experiences. Moreover, Survey2Connect provides competitive and flexible pricing plans that cater to the specific requirements of its users.
Pricing– Competitive and flexible pricing modelG2 rating – 4.7
Medallia is a powerful cloud-based platform that excels in the field of experience management. It has the capability to collect a wide range of feedback data, both structured and unstructured. This means it can gather feedback from various sources, such as surveys, comments, and reviews, and organize it effectively.Medallia invaluable is its ability to transform this data into intelligent insights. These insights serve as a compass for businesses and organizations in their journey to enhance and manage customer and employee experiences more effectively. With Medallia, decision-makers can make informed choices based on a comprehensive understanding of their stakeholders' opinions and experiences. It essentially acts as a guide, helping businesses navigate the complex landscape of experience management and make decisions that lead to improved customer satisfaction and overall success.
Pricing– Contact MedalliaG2 rating – 4.4
QuestionPro offers software to help businesses create and manage surveys. These surveys are used to understand how customers feel, how engaged employees are, and to gather feedback from different groups. QuestionPro is known for providing various options for different types of questions you can ask in your surveys. This means you can tailor your surveys to get exactly the information you need. It is a well-equipped toolkit with a diverse array of instruments to select from for optimal results.
Pricing: Contact QuestionProG2 rating – 4.5
SurveyMonkey is a reliable platform known for its user-friendly feedback management system. It excels in offering a diverse range of meticulously crafted survey templates tailored to engage various audiences, including customers, employees, and specific target groups. These templates provide strategic frameworks, ensuring that businesses ask the right questions in the most effective way. This level of precision allows for the collection of not just abundant, but also highly valuable feedback. Ultimately, it empowers businesses to make well-informed decisions and drive positive changes in products, services, and operations.
Pricing- Available on RequestG2 rating – 4.4
SurveySparrow is a recently launched platform dedicated to enhancing both customer and employee experiences by prioritizing interactive and mobile-friendly surveys. It offers a versatile range of survey options including NPS surveys, offline surveys, chat surveys, and traditional online forms, providing businesses with a comprehensive toolkit for effective feedback gathering. SurveySparrow's dedication to mobile-responsiveness ensures accessibility and user-friendliness across various devices, aligning with the digital-centric landscape. This platform's innovative approach marks it as a solution for businesses seeking to optimize their feedback collection processes and elevate overall engagement.
Pricing- Available on requestG2 rating – 4.4
GetFeedback provides a comprehensive feedback management solution that enables customers to centralize all their CX surveys, extracting valuable and practical insights. The platform consistently adapts to its product roadmap and remains open to input and feedback from its clients.
Pricing- Available on requestG2 rating – 4.5
Alchemer functions as a robust customer feedback management platform. It provides companies with the tools to conduct comprehensive evaluations while upholding data security measures. Through the utilization of Alchemer, businesses can gain valuable insights and enhance their interactions with markets, customers, and employees. This platform serves as a valuable resource for organizations seeking to refine their strategies and strengthen their relationships with key stakeholders.
Engaging featuresCollect unlimited responsesClean reporting system
Pricing- Available on requestG2 rating – 4.5
InMoment serves as a comprehensive experience management platform, positioning itself at the forefront of experience intelligence. This platform offers a suite of robust tools tailored for customer experience, employee experience, and market research endeavors. This empowers businesses to not only gather crucial data but also derive actionable insights that drive meaningful improvements and innovations.
Pricing- Available on requestG2 rating – 4.7
Typeform excels in conducting conversational surveys, a method that presents participants with questions in a seamless, one-at-a-time format. This approach provides a more engaging and interactive survey-taking experience. The platform goes a step further by offering a rich selection of customizable template-based surveys, complete with a wide range of features. This versatility positions Typeform as a viable solution to businesses seeking an intuitive and user-friendly survey solution.
Pricing- Available on requestG2 rating – 4.5
Jotform offers a wide array of customizable templates that make collecting feedback, creating assessments, accepting reservations, and conducting market research a breeze. By removing the necessity for coding when creating surveys and providing a range of integrations, it not only simplifies but also improves these crucial tasks. This user-friendly platform is a valuable tool for businesses looking to efficiently manage various aspects of their operations.
Pricing- Available on requestG2 rating – 4.7
Qualtrics is a top-notch platform known for its user-friendly features. It helps users create engaging surveys with various options. This means businesses can collect feedback in a way that's easy for people to respond to. With a range of features, Qualtrics lets businesses customize their surveys to get the information they need. This makes it a valuable tool for making informed decisions and improvements.
Pricing– Contact QualtricsG2 rating – 4.4
Qualaroo's customer feedback survey tool offers a versatile platform that enables businesses to conduct surveys across various digital touchpoints, including websites, mobile apps, and prototypes. This approach allows for a comprehensive understanding of customer sentiment and preferences. What makes Qualaroo particularly noteworthy is its unique set of features that go beyond the capabilities of standard survey tools. These specialized functionalities are designed to capture contextual feedback, providing deeper insights into user experiences and preferences.
Pricing– Contact QualarooG2 rating – 4.4
Salesforce, a globally recognized CRM platform, incorporates Salesforce Surveys as a component of its suite. This feature stands out as a noteworthy survey software, as it enables surveys to be hosted on a community cloud. By functioning like an app within your community, it provides the convenience of adding community users as guest users without the need for login credentials. This means that anyone with access to community pages can easily participate in the survey.
Pricing– Contact SalesforceG2 rating – 4.3
Zoho Survey is part of Zoho's lineup, designed for gathering valuable customer insights. It provides surveys tailored for diverse purposes, including gauging customer satisfaction, educational feedback, market research, human resources evaluation, and employee contentment. It allows for up to 10 questions per survey and can collect up to 100 responses for each survey.
Pricing– Contact ZohoG2 rating – 4.4
Forsta offers itself as a scalable end-to-end feedback platform. This versatile tool enables you to effortlessly create and distribute surveys, as well as effectively manage and analyze the gathered feedback. Beyond that, it excels in providing comprehensive solutions for multi-channel employee experience, customer experience, and market research endeavors.
Pricing– Contact ForstaG2 rating – 4.2The information provided should cover everything you need to know if you're looking for customer experience management softwares. At this point, you should have a good idea that Survey2Connect stands out as a leading cloud-based Customer Experience (CX) management platform.Stay connected with Survey2Connect for more information.
