Gulf African Bank (GAB), Kenya’s first fully-fledged Islamic bank, is committed to providing ethical and transparent financial services that support economic growth. As a key player in the financial sector, GAB continually seeks innovative solutions to enhance customer experience and operational efficiency.

To improve feedback collection and customer engagement, GAB adopted XEBO.ai, replacing its manual and time-consuming processes with a seamless, real-time digital solution. This transformation has streamlined issue resolution, enhanced customer satisfaction, and provided deeper insights into service quality. By leveraging automation and data-driven decision-making, GAB continues to strengthen its commitment to delivering exceptional banking experiences.

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