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This is a proud moment—not just for us, but for everyone who believes in the power of AI-driven customer intelligence. Being recognized by Gartner is an important milestone for XEBO.ai, reinforcing the impact of AI-first VoC platforms in shaping the future of customer experience.
This achievement didn’t happen overnight. It’s the result of continuous innovation, a deep commitment to solving real customer challenges, and the trust of our users who have embraced AI-driven insights. From the beginning, we set out to build a platform where AI isn’t just an add-on but the foundation—designed to make understanding customers effortless and meaningful.
In this blog, we’ll take a closer look at what brought us here—the vision, the innovations, and the challenges we tackled along the way. We’ll also explore what Gartner recognized in us.
Most VoC tools use AI to automate a few processes. XEBO.ai does something different: AI isn’t a feature, it’s the core DNA of the platform.
This AI-native approach gives businesses a competitive edge by:
And it’s not just about insights but results. XEBO.ai transforms VoC into real-time, automated, and predictive customer intelligence.
Most VoC programs still focus on direct feedback—the kind you get from forms, surveys, and call center transcripts. XEBO.ai goes much deeper by listening across three dimensions of feedback:
Yes, XEBO.ai still collects customer surveys, NPS, and CSAT scores. But instead of just giving you raw numbers, our AI breaks them down into key themes, root causes, and predictive trends—so you don’t just react, you anticipate.
Most customers won’t take the time to fill out a survey, but they will tweet, post, or vent in a support chat. XEBO.ai listens to what they say everywhere—on social media, in online reviews, and even in customer service tickets.
Our AI analyzes sentiment, detects emerging issues, and tracks brand perception shifts in real time—so you’re not blindsided by problems you didn’t see coming.
Your customers don’t think of their interactions with your brand as isolated moments. To them, it’s one continuous experience—and XEBO.ai maps that journey in real-time.
With AI-powered social listening and customer journey mapping, XEBO.ai helps brands:
Imagine knowing exactly when, where, and why customer sentiment is changing—and having the ability to act before it impacts your revenue. That’s the XEBO.ai advantage.
Built for midsize to large enterprises, XEBO.ai is designed to scale effortlessly.
Unlike legacy VoC tools that become slow and expensive as you grow, XEBO.ai adapts to your needs:
Whether you’re just starting a VoC program or looking to replace your outdated system, XEBO.ai is the intelligent choice.
XEBO.ai’s recognition in Gartner Magic Quadrant isn’t just a milestone—it’s validation that AI-first VoC isn’t a trend, it’s the future. With XEBO.ai, brands don’t just collect feedback, they truly understand their customers, predict issues before they escalate, and build lasting loyalty.
Gartner saw the future. Are you ready to experience it? Schedule a free demo with XEBO.ai today and experience it firsthand.
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